How to unlock
cloud locked devices

Please ensure that any devices to be donated to the TechAmnesty are factory reset prior to donation.

Select you device from the list below for advice on how to do this. Please note, these instructions are for guidance only, and are NOT definative.

Please satisfy yourself that yiour device has been reset to your satisfaction.

Thank you for helping.

Apple iPhone/Tablets
Reset back to factory default by following these steps.

  • Step 1. Tap the “General” option by tapping on the Settings icon available on the home screen of your iPhone. Once you click on the “General” option, look for the “Reset” option to start the reset process.

  • Step 2. After clicking on the “Reset” button, look for “Erase all content and settings” option made visible through a pop-up page. This will make the “Erase iPhone” option visible on the screen, which, when clicked, will prompt for the confirmation of your decision.

    If you’ve got an iCloud backup set up, iOS will ask if you’d like to update it, so you don’t lose unsaved data. We advise you to follow this advice, and tap Back Up Then Erase.

  • Step 3. Confirm the hard reset of your iPhone to factory settings. The process would take quite a few minutes. A completed process means that none of the previous data stored, applications installed, or user settings are available on the iPhone.


Apple desktop/ Laptop device

Prior to resetting, please consider

  • Back up your MacBook. We can’t overstate the importance of this step. Creating a backup will protect your important files. If you don’t backup your data, it will disappear when you factory reset.

  • Sign out of iTunes. Choose Account > Authorizations > Deauthorize This Computer. If you’re running the latest macOS Catalina, you can skip this step.

  • Sign out of iCloud. Hit the Apple menu, go to System Preferences then click the Apple ID. Choose iCloud from the side panel and Turn off Find my Mac. Then click Overview and Sign out.

  • Sign out of iMessage. Open the Messages app, choose Messages then Preferences. Click iMessage and Sign Out.

  • Unpair Bluetooth devices. Go to the Apple menu>System Preferences and choose Bluetooth. Here, you can unpair keyboards, headphones or other Bluetooth-enabled peripherals.

1. Turn your Mac computer off.

2. Press the power button to turn it on, then immediately press and hold Command (⌘) + R. Keep holding it until you see either the Apple logo, or an animation of a spinning globe.

3. After a few moments, the macOS Utilities window should appear — this is known as Recovery Mode.

4. Select “Disk Utility” and click “Continue.”

5. In the menu bar at the top of the screen, select View > Show All Devices.

6. In Disk Utility’s sidebar, which displays all the currently installed disks and volumes, select the drive you want to erase. Although you can erase whatever you like, in most cases, it’s best to erase the whole disk — the tab highest up in the tree.

7. Click the “Erase” button at the top of the screen, and fill out the fields it opens:

  • Fill in a name for the disk. It’s a good idea to just copy the name that already exists, for clarity’s sake.

  • Choose the format. Disk Utility will choose a compatible format by default. If you’re erasing your disk before installing macOS High Sierra or later for the first time, will be using the disk with a Mac that isn’t using High Sierra or later, or are going to use the disk as a Time Machine backup, choose “Mac OS Extended (Journaled).”

  • If shown, choose the scheme. In almost all cases, you should choose GUID Partition Map.

8. Click “Erase.”

9. It will take a few moments for the disk to erase. Once it’s done, click the Apple logo in the top-left corner of the screen, and click “Quit Disk Utility.”

Please then navigate back to the macOS Utilities menu and select “Reinstall macOS,” which will install a new copy of macOS onto your system.

Chrome devices, Phones/ Tablets

Factory Reset Chromebook Method 1

  1. Hold down the power button until the Chromebook completely powers off.

  2. Hit the power button to boot it up – don’t log in. Alternatively, you can simply log out of your account.

  3. At the login screen press Ctrl+Shift+Alt+R

  4. On the following screen – select Reset.

    The Chromebook will reboot and present the reset screen.

Click the Powerwash button then confirm the action. You can optionally check the “Update firmware for added security” box

Factory Reset Chromebook Method 2

First, log in to your Chromebook and click the Setting button and click Settings from the menu.

Then scroll down and click Show Advanced Settings. Continue to scroll down to the very bottom and click the Powerwash button.

Verify you want to do the factory reset by clicking the Restart button. Then follow the onscreen instructions to connect to a WiFi network and set up your Google account.

Android devices.

If you’ve decided to factory reset Android, the most user-friendly way to do it is through the Settings. Here’s how.

  1. Make sure the device is plugged in or has enough battery to go through the reset process.

  2. Open the Settings app.

  3. Select System.

  4. Expand the menu by hitting Advanced.

  5. Go into Reset options.

  6. Hit Erase all data (factory reset).

  7. Tap on Erase all data.

  8. Enter your PIN if prompted.

  9. Select Erase all data and let the phone do its thing

Windows Desktops & laptops


Select Settings (the cog icon).

Click Update & security

Click Recovery

Choose Reset this PC