Who we are

Our website address is: https://ithsci.com.

What personal data we collect and why we collect it

Here at IT Hardware Services (SM) Ltd we want to make it easy for you to understand what we do with your information. IT Hardware Services (SM) Ltd, referred to as ‘we’ or ‘us’ are the Data Controllers. You are the Data Subject, which means the information we collect may identify you as an individual.

We collect information from you when you contact us, reply to an advert, engage us to complete a service for you or you supply us with a service. We only collect information needed to contact you, send you invoices or pay your invoices. This would normally consist of:

• Name

• Contact phone number

• Email address

For us to keep this information we need a lawful basis. The main basis we reply on is ‘Contract’, which means we have entered into an agreement for you to supply us with a service or us to provide you with a service. We can also use ‘Consent’, when you give us permission to contact you about possible services you may be interested in and ‘Legitimate Interest’, which means it will be in our interest to contact you, if you have dealt with us in the past.

For Consent, you can withdraw this at any time, by contacting contact@ithsci.com Any communication where we use Legitimate Interest, there will be an unsubscribe button at the bottom on the email. Please use this if you no longer want communications from us.

We only keep your information for as long as we need it, or you consented for us to have it. We have a retention schedule for all the information we hold. You can request a copy of this at any time.

We store your information using our own hard-drives and Cloud based servers provided by Pipedrive and Xero , who store our clients information in the EEA only.

Our website www.ithsci.com (IT Hardware Services (SM) Ltd) uses Cookies.

You have several rights as an individual under the data protection laws. These rights include:

• Your right to be informed

• Your right to access information we hold about you

• Your right to object to how we process your information

• Your right to restrict how we process your information

• Your right to have any inaccurate or incomplete information we have corrected

• Your right to be forgotten, have all the information we hold about you deleted (this only applies to information we don’t need for any other legal reason)

• Your right to portability – to have your information moved to another organisation

You can contact us at any time and request the information we hold about you. We will provide this in the first instance free of charge and within 28 days of verifying your identification. If you are not known to us, we will request photographic ID and proof of address. We have developed a request for to make this as simple as possible for you. Please contact us for this form.

If you are not happy with us and want to make a complaint, please contact contact@ithsci.com or the Office of the Information Commissioner, Jersey at www.jerseyoic.org or The Office Of Data Protection Commissioner, Guernsey at https://www.odpa.gg/